STANDARD INFORMATION FORM

STANDARD INFORMATION FORM FOR PACKAGE TRAVEL CONTRACTS

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. Therefore, you will benefit from all EU rights applying to package travel.

The company TOORIGO S.r.l., based in Rome (RM), Via Svizzera 6, Tax Code and VAT No. 17943361000, e-mail: hello@toorigo.com, will be fully responsible for the proper performance of the package as a whole.

Furthermore, as required by law, TOORIGO S.r.l. has protection in place to refund your payments and, if transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

More information on your key rights under Directive (EU) 2015/2302 can be found at the following link: Directive (EU) 2015/2302.

Key rights of travelers under Directive (EU) 2015/2302

1. Travelers will receive all essential information about the package before concluding the package travel contract.

2. There is always at least one professional responsible for the proper performance of all the travel services included in the contract.

3. Travelers are provided with an emergency phone number or details of a contact point where they can reach the organizer or travel agent.

4. Travelers may transfer the package to another person, with reasonable notice and possibly subject to additional costs.

5. The price of the package may be increased only if specific costs increase (for example, fuel prices) and if expressly provided for in the contract, and in any case not later than 20 days before the start of the package. If the price increase exceeds 8% of the package price, the traveler may terminate the contract. If the organizer reserves the right to increase the price, the traveler has a right to a price reduction if the relevant costs decrease.

6. Travelers may terminate the contract without paying a termination fee and receive a full refund of any payments made if any of the essential elements of the package, other than the price, are changed significantly. If, before the start of the package, the professional responsible for the package cancels it, travelers are entitled to a refund and, where appropriate, compensation.

7. Travelers may, in exceptional circumstances, terminate the contract without paying a termination fee before the start of the package, for example in the event of serious security problems at the destination that are likely to affect the package. In addition, travelers may terminate the contract at any time before the start of the package by paying an appropriate and justifiable termination fee.

8. If, after the start of the package, significant elements of it cannot be provided as agreed, suitable alternative arrangements must be offered to the traveler at no additional cost. Travelers may terminate the contract without paying a termination fee if the services are not performed as agreed and this substantially affects the performance of the package and the organizer fails to remedy the problem.

9. Travelers are also entitled to a price reduction and/or compensation for damages if the travel services are not performed or are improperly performed.

10. The organizer must provide assistance if the traveler is in difficulty.

11. If the organizer or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organizer or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, travelers’ repatriation will be guaranteed.

Toorigo S.r.l. has taken out insolvency protection with the Guarantee Fund “AMI ASSISTANCE S.r.l.”, under document no. 10014299300120, issued by Bene Assicurazioni S.p.A. Società Benefit, VAT and Tax Code: 09599100964, headquartered in Milan (MI), Via dei Valtorta 48, PEC: beneassicurazioni@legalmail.it, Tel: +39 02 892 973, e-mail: clienti@bene.it.

In the event that services are denied due to the insolvency of TOORIGO S.r.l., travelers may contact this entity or, where applicable, the Italian Ministry of Tourism (e-mail: turista@ministeroturismo.gov.it; PEC: turista@pec.ministeroturismo.gov.it; Tel: 06164169910).

Directive (EU) 2015/2302 has been transposed into national law by Legislative Decree 23 May 2011 No. 79 – Annex I, Articles 32–51-novies, as amended by Legislative Decree 21 May 2018 No. 62, available at the following link:
https://www.normattiva.it/uri-res/N2Ls?urn:nir:stato:decreto.legislativo:2011-05-23;79